Troubleshooting Guide
- How can I tell whether the Red5 server has been installed correctly?
You will probably be seeing Error 1: Could not load file 'config.xml' when you run your EverHome Viewer.
The first thing to check is that the Red5 webserver can be accessed through your browser. On the computer where you installed Red5 enter 'http://localhost' or 'http://127.0.0.1' and check that the Red5 test page is displayed. If this does not work you may have another application on your computer that is consuming port 80 on the machine.
Run the command 'netstat -a' at the DOS command line and check that there are no processes using the http port that would prevent a connection being made through port 80 to the Red5 server.
If this doesn't address the problem then make sure that the red5.properties file in the RED5\conf directory has the line 'http.port = 80' defined near the top. If it shows 'http.port = 5080' (default when Red5 is installed) then change it to 'http.port = 80'.
- How can I control what information is recorded in the EverHome log files?
For version 0.7 of Red5 the logging of activity on the server is configured using a logback.xml file that can be found in the \WEB-INF\classes directory for both the EverHome and Broadcaster webapps. The log files are lodged in the RED5\log directory. Specify the level value in the last section of the xml file to be 'DEBUG' in order to maximise what gets logged when the application is running.
You can opt to not append to your log files but to recreate them every time you start the Red5 server by specifying the Append field value to false instead of true.
Also note that the red5.log that displays the overall activity of the Red5 server is controlled by the file logback.xml found in the RED5\conf directory.
For version 0.8 of Red5 the setup of the logging is very similar to version 0.7 except that logback-WEBAPPNAME.xml should be the name of the logging configuration file. Further details about configuring server logging can be found at http://jira.red5.org/confluence/display/docs/Logging+Setup.
- Why do I get Error2: Could not connect to server at address 127.0.0.1. displayed when starting the Offline Viewer?
Check that the Red5 service has been started and examine the file EverHome.log to see whether the server has been able to make a connection to your home automation system. It should be report the message 'You are now connected to your home automation system!' in the log. If not and you see 'Unable to connect to home automation system' then make sure that Comfort has been set up correctly for your server to be able to connect to it.
- How do I verify that the EverHome Offline Viewer is working after the initial installation of the EverHome server
components?
A default config.xml comes with the EverHome Server components installation program. After the Viewer has been started the EverHome logo should be displayed with a keypad icon shown.
The title bar of the window should say 'EverHome Viewer - Install Successful!' You can click on the keypad icon and then press the Away button (top right). The Security Status of the system should change from 'Off' to 'Armed'. A line should appear in the command history list saying
something like '22:26 -> Security Armed' where in this example the system has been armed at 10:26 pm. If you have the audio UCM connected to your server PC line-in port and you turn on the sound output by clicking on the Speaker icon you should hear Comfort communicating with
you as though you were communicating with a real keypad in the system.
- Why is there no audio when I click on the UCM keypad?
Make sure that the audio UCM has been connected correctly. The Microphone and Voice on the Comfort main board need to be connected to the equivalent points on the audio UCM card. Using the keypad associated with your Comfort system check that the sound output from the
audio UCM can be picked up when you plug a stereo cable plug into the PC line-in port and you run a program like the Sound Recorder on your PC. Check volume level is set appropriately.
- What is wrong if the error 'Unable to connect to home automation system' appears in the EverHome.log file?
Make sure that the IP and port specified in the EverHome.xml file located in the RED5\conf directory match the IP and port of your home automation system.
- What is the purpose of the 'Reset status' button in the Viewers?
To ensure that you have the latest status for all the objects comprising your home automation system.
